In 2001, the Wisconsin Department of Natural Resources contracted us to conduct an needs assessment and analysis of its interpretation and education services at 130 selected properties across the state. These included state parks, wildlife areas, state forests and nurseries, fish hatcheries and an education centre.

The year-long process consisted of site visits, face-to-face and telephone interviews with site managers and interpretation staff, emailed questionnaires and a review of internal and public documents.

Our reports included a detailed review and summary of current practice Within the department and recommendations for moving forward toward current best practice.

Client comments

“… this is an excellent document. You have discovered or confirmed for us so many important findings and needs. The best practices models are great. Your insights are wonderful.”

Judy Klippel, Superintendent, Havenwoods State Forest, member of the State-Wide Interpretive Team, a group of senior staff supervising the project.

Sample pages

This project resulted in three reports:

• Summary Report
• Findings Report
• Recommendations Report

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